1. Basic provisions

1.1. This agreement governs the relationship in the provision of services for the exchange of electronic currencies between the User (hereinafter referred to as the Client) and the Razmen.cc service (hereinafter referred to as the Service).
1.2. The Service means an Internet resource called Razmen.cc
1.3. Client – an individual or organization making an exchange through Razmen.cc
1.4. In the future, if the Client and the Service are referred to together, they are referred to as the Parties.
1.5. Before using the Service, the Client must read the terms of the Agreement in full.
1.6. The use of the Service by the Client is possible only on the condition that the Client understands and accepts all the terms and conditions in this Agreement.
1.7. The Service has the right to change the clauses of the Agreement unilaterally. Changes are valid after their publication on the Service website Razmen.cc
1.8. This offer comes into force from the moment the Client submits an application.
1.9 A protective tariff is a tariff aimed at preventing fraudulent activities and the turnover of high-risk assets. Refunds at this rate are subject to an additional commission of 2-3%.

2. Subject of the Agreement

2.1. The Service provides services that are specified in Clause 2.3 of this Agreement. Also, the client is obliged to follow the rules that are formulated in Clause 9. The services of the Exchange service are provided in the manner set out in this Agreement, the provisions of which are specified in Clause 5.
2.2. Operations performed in the Service are subject to a fee. The client who created the application on the site is obliged to pay for it.
2.3 The service carries out transactions for the exchange of electronic currencies, cryptocurrencies, and it is also possible to use Bank transfers. This list can be found on the main page of the site.

3. Rights and obligations of the Parties

3.1 Exchange Service Razmen.cc is obliged to:
3.1.1. Exchange electronic currency, online payment systems Qiwi, Payeer, Perfect Money, Yandex.Money, ADVcash and others, in compliance with all the rules specified in this Agreement.
3.1.2. Provide technical and information support to Clients in the process of making money transfers using the Razmen.cc Online Service
3.1.3. Guarantee the safety of information on completed exchange transactions, namely personal data, time of exchange, amount and other information. Exchanges carried out in different directions with confidential payment systems have a Confidential status and are not subject to disclosure.
3.1.4. Do not provide information about exchange transactions performed to third parties. The following cases are an exception: - if the judicial authority located at the location of the Razmen.cc Online service made a corresponding decision that came into force; — if a request is received from official law enforcement agencies and financial monitoring institutions operating at the location of the Razmen.cc Online service
3.1.5. Provide discounts to the Client in accordance with the established Agreement.
3.1.6. Ensure that funds are credited to the account of the Client or a third party within 24 hours after receiving the complaint in the cases provided for in clauses 3.2.5, 5.4, 5.5 or 5.6.

3.2. Client's responsibilities:

3.2.1. Provide the Service with accurate information regarding the application to ensure the fastest possible exchange.
3.2.2. Provide the real details of your email address to receive notifications from the Service about the progress of the exchange operation.
3.2.3 Fulfill the requirements of this Agreement provided for by the Razmen.cc Service
3.2.4. Notify the Service administration or online support about situations where funds have not been paid in full or paid in part, as well as about the cases specified in clauses 5.4.-5.6. the current Agreement. The notification must be sent no later than one month after the transaction. Otherwise, the client’s funds transferred according to the application will be at the disposal of the Service.
3.2.5. Eliminate any possible assistance to illegal trade and any other illegal operations using the services of the Razmen.cc service
3.2.6. Exclude in your practical activities using the Razmen.cc service any actions the implementation of which may cause direct or indirect harm to the fight against money laundering and legalization of illegally obtained funds;
3.2.7. Do not violate the requirements of regulations establishing the specifics of online exchange. 3.2.8. Independently calculate and pay all taxes required in accordance with the tax legislation of the User’s location.

3.3. The exchange service has the right:

3.3.1. Suspend the service for a certain period of time to troubleshoot and improve the Service.
3.3.2. Freeze the transaction until the circumstances are clarified if a complaint about Fraud is received from Clients or partners and representatives of the competent authorities.
3.3.3. At your discretion, establish a system of discounts for exchange transactions.
3.3.4. Set and change the size of the exchange commission.
3.3.5. Cancel the ongoing operation and return the funds deposited by the User without explaining the reasons.
3.3.6. The online service has the right to require from the Client a screenshot or video confirmation of the completed transaction using communication means, email, if an error was made during the exchange.
3.3.7. Stop communicating with a User who uses profanity, raises questions regarding the Confidentiality of the service, or refuses to provide necessary information to employees.
3.3.8. Block the transaction in cases provided for in paragraphs. 5.4—5.6 of this Agreement.
3.3.9. Block funds and do not return them until the Client’s identity is identified.
3.3.10 The security service of the service has the right to freeze the client’s application if he has somehow received illegal enrichment in this or a third-party exchange service and is on the list of debtors, until the reasons are clarified and the losses incurred by the exchangers are reimbursed from this user.
3.3.11 The service has the right to revise the terms of remuneration under the referral program.

4. Addition

4.1 Funds are credited according to the rules of the exchange: for the BTC network, 4 confirmations are required, ETH - 120, ETC - 1500, BCH - 12, LTC - 10, XMR - 24, Dash - 60, DOGE - 24, etc.
4.2 Cryptocurrency wallets are located on the Binance, OKX, Bybit, Poloniex, Hotbit, EXMO exchanges. Funds are credited according to the rules of the exchange.
4.3 We draw your attention to the fact that in the case of technical work on certain cryptocurrencies, there may be delays in the entry of your funds and payments to you until the completion of technical work on the exchange.
4.4 The exchange service does not accept smart contracts, and the service is not responsible for funds sent by smart contracts in ERC20, BEP20 and other networks.
4.5 The exchange service has the right to send funds not in one transaction, but from several wallets in several transactions, in order to avoid blocking and errors in payments.
4.6 The exchange service has the right to send funds in one transaction to one wallet, without breaking it into several transfers (banking transactions)
4.7 The Service has the right to refuse to perform an exchange if the transfer of funds to the service account was made without filling out an application using the user interfaces on the Service Website. Funds transferred to the service account without completing an Application using user interfaces on the Service Website may be returned to the User at the Barrier Tariff; The service is not responsible if the user transfers funds to the service account without filling out an application using user interfaces on the Service Website to out-of-date, blocked accounts, wallets, etc.
4.8 Funds received to the Service details without a created application, erroneous applications, are stored for 30 calendar days, after which a refund is made at the protective tariff; If a refund is not possible, the funds become the full property of the service.

5. Regulations of exchange transactions

5.1. The exchange is considered started upon the transfer of funds under a particular application from the Client.
5.2. The exchange is considered completed only after the funds are transferred to the account provided by the Client.
5.3. The client does not have the right to cancel the operation after it has begun, or to demand a return of funds transferred for exchange.
5.4. If the User transfers an amount that does not coincide with the specified amount when making an exchange, then the Service has the right to freeze the transaction until the Client applies in accordance with clause 3.2.5. The Service carries out the actual amount received, taking into account the rate established at the time of the start of the transaction. Or the Service will recalculate according to the funds received. The choice of action in this case is provided to the Service.
5.4.1. If the User transfers an amount that does not coincide with the specified amount when making an exchange by more than 10% or differs by 0.01 - 0.001
The exchange office has the right to investigate fraud.
5.5. If you indicate an incorrect or blocked account, the exchange will not be processed. The money is returned to the Client upon his request. At the same time, a commission of 2% of the exchange amount is charged to cover the labor costs for processing the application and arranging the return.
5.6. If the Client has adjusted the payment amount or made a payment from someone else’s account, then the Online Service has the right to block such payment. Refunds are made at the request of the User on the basis of clause 3.2.5.

5.7. If the funds came from an account different from that specified in the application or the payment notes were changed, the Service has the right to block the transaction. Refunds are made upon the Client’s request based on clause 3.2.5.
5.8 Receipts of funds in banking directions may take up to 3 (three) calendar days, according to the conditions of the banks.
5.9 The client undertakes to make payment for the application within 30 minutes, otherwise the application may be deleted or recalculated at the current rate.
5.10 In the event that payment from the client is not received for a long time due to the fact that the sender specified a low commission for sending, or the withdrawal was made from a third-party site that delays payment, the exchange service has the right to recalculate the exchange rate in the application at the time of receipt funds.
5.11 If the exchange is made with an additional payment from the exchange service, the discount does not apply.
5.12 In the case where, through no fault of the service, a refund is made, a commission of 2% of the exchange amount is withheld to cover the labor costs of processing the application and organizing the return, as well as an additional commission for sending funds to a particular payment system or exchange.
5.13 The exchange time ranges from 5 to 15 minutes on average, in some cases the exchange time can be up to three hours.

6. Guarantees and responsibilities of the Parties

6.1. The Razmen.cc service does not bear material or moral responsibility for incorrectly filling out an application or other errors in the exchange of electronic currency. If funds were transferred to the wrong account specified in the application by the Client, then the transaction will not be canceled or the funds refunded.
6.2. The Razmen.cc service is not responsible for damage or loss of functionality of equipment or its individual elements caused during the exchange.
6.3. The Razmen.cc service is not responsible for the delay in payment of a particular Financial institution.
6.4. Razmen.cc is not responsible for losses or loss of income if they arise as a result of erroneous representations by the Client regarding tariffs or the profitability of transactions.
6.5. The Razmen.cc service is not responsible for financial losses resulting from delays in translation.
6.6. The Client confirms that he is the legal owner or has legal grounds for using the funds involved in exchange transactions.
6.7. The Client agrees to compensate losses to third parties, the occurrence of which is indirectly or directly related to the use of the service by the Client.
6.8. The Client confirms that at the time of interaction with the Razmen.cc Service he has reached the age of majority, according to the laws of the country where the Client is located.

7. Changes to the terms of the Agreement
7.1. The administration of the Exchange Service Razmen.cc has the right to edit or change this Agreement at any time. Changes become effective after they are published or posted on the official website Razmen.cc

8. Force majeure
8.1. In the event of force majeure circumstances, the Parties are released from liability for failure to fulfill or untimely fulfillment of the terms of this Agreement. Force Majeure means war, terrorist attack, fire, flood, riots, hacker penetration, acts of local authorities. This also includes power failure and lack of access to networks, including the Internet and communication services.

9. Procedure for carrying out exchange transactions
9.1. The exchange service is prohibited from being used for illegal transactions or fraud. The Client agrees to be held accountable for attempting to exchange funds of a fraudulent nature, in accordance with the established laws of the state where the violation was committed.
9.2. When conducting investigative activities, if the illegality of the payment is proven, the Service has the right to provide information to the requesting law enforcement agencies.
9.3. To carry out a currency exchange, the Client must transfer the required amount of electronic funds from his virtual wallet. At the same time, he is personally responsible for the legality of the sources of their receipt.
9.4. The exchange service is not responsible for transfers made for the Client by third parties.
9.5. The Client, by clicking the “I agree to the exchange rules” button, accepts all the terms of this Agreement.

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